Questions? Questions? Questions?...
Our Award Winning Customer Service is also available Online too. You'll find some information below to answer some questions often asked by our customers. We hope this answers your question. If however you have further questions please contact us. Call us on 0800 246 5908 (only for online enquiries) or email us at: [email protected]
NEW Coronavirus FAQ's
Q: Are your Opening Times still the same?
A: Yes, we are open as usual, the same as we were before Lockdown. Check here for Our Opening Times.
Q: What are you doing regarding social distancing in store?
A: We are following government advice on social distancing, when necessary, we will maintain a limit of 2 customers at one time in the shop due to its size. We ask you to maintain social distancing while you are in shopping with us. We have implemented a one way system marked on the floor and new signage throughout the shop to help keep people safely 2 metres apart from each other, these new floor markings will also help customers keep a safe distance from everyone whist waiting 2 metres away from the till to be served.
Customers and our wellbeing is the top priority, we have also placed a perspex barrier at the counter to help provide more protection for everyone. We've enhanced our cleaning regime and staff are regularly washing and sanitizing their hands, high touch areas and the shop in all.
Q: Are you still taking cash?
A: Yes we are still accepting cash payments in the shop, however, we are asking customers to use contactless forms of payment where possible. The contactless card payment limit has now increased to £45.00.
Q: What are your Opening Times?
The Shop is open between: 9:30am - 5:00pm Mondays - Saturdays. However we are CLOSED on Wednesdays & Sundays. Check here for Our Opening Times.
Q: Do you sell Scunthorpe United Merchandise?
Unfortunately we do not stock Scunthorpe United F.C. Merchandise at present.
Q: When is Mother's Day this year?
A full list of 'Holidays & Occasions' are available here.
Q: What is your Returns Policy?
Details can be found in Our 'Full Terms & Conditions' here.
Q: How do I Buy Online from you?
It's easy! just select the item/s you would like to buy and click on the red 'Add To Basket' Button in the bottom right hand corner.The Item/s are now in your Shopping Basket. Now click on the blue 'Proceed To Checkout' in the top left hand corner. Next follow the simple payment instructions as they appear on your screen. Any Questions?, Please Contact Us Here.
Q: How can I Pay?
All payments are taken using PayPal, where you can either pay using your PayPal Account, or by Credit/Debit card if you don't have a PayPal Account.
Q: Which Football Clubs do you stock 'Official Merchandise' from?
We stock in-store :Arsenal FC, Chelsea FC, Everton FC, Liverpool FC, Leeds UTD, both Manchester Clubs and Tottenham Hotspur. Other Clubs available to order, such as, Celtic, Rangers, Sunderland AFC, Newcastle UTD. Extra Clubs are available, so please ask us, we will be happy to find out if your club is available.